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Shipping & returns

Shipping of your order

The parcels are usually shipped the same day. The delivery happens generally after 2 days after the order confirmation and paiement. They are shipped with Bpost (Belgium Post parcel service) with a tracking number. The order may also be pick-up in one of our shops or local distributors. Whatever the chosen delivery method, we will give you a tracking number to follow online the delivery status of your order.

The shipping costs includes the handling and packing. We recommend to gather the wanted products in a single order. We can't group 2 different orders in one parcel. The shipping costs will be invoiced in each of them. The shipping of your parcel is done at your own risks. We recommend you to apply for a shipping insurance to avoid losses or damages.

ASTRA NAILS garantee that the goods given to the carrier are from good quality and are flawless. ASTRA NAILS garantees that the goods are properly packed and complies with all the transportation rules. ASTRA NAILS may not be held responsible in case of damages during the transportation of the goods.

The shipping costs and administration costs of orders that has been cancelled or refused is due by the customer.

We advise you to read the article 8 carefully of our general terms and conditions by clicking here.

Shipping costs for deliveries in Belgium

The shipping costs are 10.00 € without VAT for orders less than 175.00 € without VAT, orders above the 175.00 € without VAT are free of shipping costs.

Orders less than 50.00 € without VAT are increased by the administration costs of 12.50 € without VAT.

Cash On Delivery orders are increased of 5.00 € without VAT.

The shipping costs are full at charges of the ASTRA NAILS retailers whatever the amount of the order. Orders are delivered EXW ex work.

Shipping costs for International deliveries

The shipping costs are calculated with the weight or volume of your order and the destination where we need to ship the order.

Orders that are less than 50.00 € without VAT are increased by the administration costs of 12.50 € without VAT.

The shipping costs are completely at charges of ASTRA NAILS retailers whatever the amount of the order. Orders are delivered EXW ex work.

Return of your order

Please contact the after sales service at the +3223779653 or per email at info@astranails.be

Do not send back your order prior to contacting us in order to avoid any loses.